ticket-deflector
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer,"
By anthropics · 1,345 installs
npx skills add anthropics/knowledge-work-plugins --skill ticket-deflector