chief-customer-officer-advisor
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS tea
By alirezarezvani · 409 installs
npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor